Effective Date: 1st January, 2025

Company Name: SMEPAL Consultancy Agency Ltd.
Website: https://smepal.co.ke
Contact Email: info@smepal.co.ke
Contact Number: +254 110 963 361

1.About This Privacy Policy

At SMEPAL Consultancy Agency Ltd, we are committed to protecting the privacy and confidentiality of all individuals and businesses that interact with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws and best industry practices.

By accessing or using our website, engaging our services, or communicating with us, you consent to the terms outlined in this Privacy Policy.

2. Who We Are

SMEPAL Consultancy Agency Ltd is a registered professional firm in Kenya providing high-quality digital marketing services and business consultancy solutions to clients locally and internationally. We are committed to maintaining the highest standards of data privacy and digital responsibility across all operations.

3. Information We Collect

We may collect the following categories of personal and business information:

  • Identification Data: Full name, business name, email address, phone number, postal address

  • Business Data: Nature of services requested, company profile, project details

  • Digital Data: IP address, browser type, device data, location, and usage behavior (through cookies or analytics tools)

  • Financial Data: Payment-related information when transactions are conducted (securely processed via third-party payment providers)

4. How We Use Your Information

We use your information strictly for the following legitimate purposes:

  • To provide, manage, and improve our digital marketing and consultancy services

  • To respond to inquiries, schedule consultations, or deliver contracted services

  • To personalize your experience on our website and ensure optimal service delivery

  • To comply with legal, financial, or regulatory obligations

  • To send service-related communications, updates, or feedback requests

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

5. Data Sharing and Disclosure

Your information may be shared under the following circumstances:

  • With service providers and subcontractors bound by confidentiality agreements who assist in delivering our services (e.g., hosting providers, legal consultants, or payment processors)

  • When legally required, such as in response to lawful requests by public authorities, regulators, or courts

  • In case of business restructuring, such as mergers, acquisitions, or asset transfers—your information may be transferred in compliance with applicable laws

6. Data Security

We implement strict administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. All data transmissions to our platform are encrypted using Secure Socket Layer (SSL) technology.

However, while we maintain robust data protection standards, no method of transmission over the internet is 100% secure. We encourage users to take precautionary measures when communicating online.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected—unless a longer retention period is required or permitted by law.

When data is no longer needed, we securely dispose of it in accordance with our internal data retention protocols.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or request a copy of the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request erasure of your data, subject to contractual and legal obligations

  • Withdraw your consent to data processing, where applicable

  • Object to direct marketing or automated profiling activities

To exercise these rights, please contact us at info@smepal.co.ke with the subject line: “Privacy Rights Request.”

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytical data. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

10. Third-Party Links

Our website may contain links to external sites or platforms not operated by SMEPAL Consultancy Agency Ltd. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their respective policies before engaging.

11. International Users

If you are accessing our services from outside Kenya, be aware that your information may be processed in Kenya where our servers and data operations are located. By using our services, you consent to the transfer and processing of your data under Kenyan data protection laws.

12. Policy Updates

We reserve the right to amend this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Updates will be published on this page, and the effective date will be revised accordingly. We recommend reviewing this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

SMEPAL Consultancy Agency Ltd
Contact Number:  +254 110 963 361
Contact Email: info@smepal.co.ke
Website: https://smepal.co.ke