At SMEPAL Consultancy Agency Ltd, safeguarding our clients, partners, and brand integrity is a top priority. As a professional digital marketing and business consultancy firm, we are fully committed to maintaining a secure, trustworthy environment across all communication and transaction channels.

1. Fraud Awareness Commitment

SMEPAL Consultancy Agency Ltd does not solicit sensitive personal or financial information through unofficial emails, SMS, or third-party channels. We strongly advise all stakeholders to remain vigilant and confirm the authenticity of any communication purporting to be from SMEPAL.

We never:

  • Request login credentials, passwords, or payment details via email or phone

  • Issue unsolicited offers, investment proposals, or employment communications without prior engagement

  • Authorize any third party to collect payments or client data on our behalf unless expressly stated in writing

2. Official Communication Channels

To ensure safe and verified communication, please engage with us only through the following official channels:

Any correspondence or transaction outside these platforms is done entirely at your own risk.

3. Known Fraud Tactics to Watch For

While fraudulent schemes evolve, some common tactics used to impersonate professional agencies include:

  • Phishing Emails or Messages: Fraudsters may mimic our identity using look-alike emails or domains.

  • Employment Scams: Any recruitment communication requesting advance payment for placement, visa processing, or registration under the SMEPAL brand is fraudulent.

  • Investment or Service Scam: SMEPAL does not engage in unsolicited investment solicitations, cryptocurrency requests, or unverified online schemes using our identity.

  • Fake Promotions or Giveaways:: All promotional activities by SMEPAL are transparently announced on our official platforms and never require any form of prepayment or submission of confidential information.

4. No Third-Party Liability

SMEPAL Consultancy Agency Ltd shall not be held responsible for any losses, damages, or data breaches resulting from engagement with third parties, agents, or individuals misrepresenting our brand or services.

Engaging in off-channel business with impersonators, unofficial agents, or entities claiming association with SMEPAL — without verification — is strictly at your own risk.

5. Reservation of Rights

We reserve the right to:

  • Deny service to individuals or entities involved in impersonation, misrepresentation, or fraudulent acts

  • Pursue legal action against any party attempting to exploit our name, branding, or customer base through deceptive practices

  • Report impersonators to relevant law enforcement, regulatory, and cybersecurity agencies

We proactively monitor digital platforms and actively respond to misuse of our brand identity.

6. Final Notice

Your trust is paramount to us.

To protect yourself and others:

  • Always verify communication purporting to be from SMEPAL

  • Never share sensitive data without confirming the recipient’s legitimacy

  • Report any suspicious emails, offers, or communications to us immediately

For concerns or to report fraudulent activity, contact us directly through:

SMEPAL Consultancy Agency Ltd
Email: info@smepal.co.ke
Phone: +254 110 963 361
Website: https://smepal.co.ke